As a service organisation the CEPC expects to deliver high standards when serving its ratepayers, residents, contractors and other members of the public. The Commissioners and their Director wish to assure you that the CEPC will diligently investigate any complaint that they receive.
Our complaints policy aims to ensure that:
- disputes are resolved quickly and appropriately
- those who are aggrieved and wish to seek redress have the opportunity to do so
- standards of customer service are maintained
If you wish to make a complaint about the service you have received from the CEPC or about the actions of a member of its staff, please contact the Director, Nick Packard, on 020 7935 8049, by email at nick.packard@cepc.org.uk or in writing to 12 Park Square East, Regent’s Park, London NW1 4LH.
If your complaint is about the Director himself, please send your complaint direct to the CEPC’s Chair using the email address chair@cepc.org.uk
A copy of the CEPC’s Complaints Policy is available to download here.
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